Frequently Asked Questions

Commercial - Customers

How to migrate my current Dolibarr on NovaFirstCloud?

You may find all information on this page.

Terms And Conditions

You may find our terms and conditions of use this page.

What is your privacy policy - Is NovaFirstCloud compatible with GDPR ?

You may find information about our privacy policy on this page.

How to benefit from updates?

A new major release of Dolibarr ERP CRM is released every 6 months. In order not to erase your possible specific developments allowed by full access to the files of the application or disrupt the operation of external modules that you have installed by yourself or disrupt the habits of your users, the installation of new major versions is not done systematically and silently as on other platforms. To benefit from a new version, you can ask us via the support solicitation tool available in your client area to perform the upgrade. We can mount from any version to any other version. Your data will be retained and migrated according to the migration process provided by the new version of the application. We take care of everything in order to make you benefit, on demand, from the latest innovations brought by the new versions of Dolibarr ERP CRM. This service is included in your subscription, so no extra cost.

How to close/cancel my account?

You can cancel your account when you want. For this, connect to your customer dashboard (https://myaccount.novafirstcloud.com), then choose menu "My account" and click on link "Remove my account" and follow instructions. Warning, your data will be destroyed !

How can I contact you?

If you are already a customer, you can contact us using the menu "Support" from your customer dashboard.
If you are not yet a customer, you can find contact information on this page.


How to become a reseller?

You have customers interested in using Dolibarr as a SaaS software ? You can become in few clicks a reseller: Check this page.